Network Technician - Garner, NC

Job summary

WingSwept is accepting applications for a self-motivated network technician to work with WingSwept's clients in order to resolve technical PC, server, and network related issues. This is a full-time salaried position with benefits to include bonuses, paid time off, health insurance, 401(k) with matching contributions and flexible work schedule. The ideal candidate for this position will have an affinity for computers and a broad knowledge of various computer systems and how they work. The ideal candidate will also have a thirst for knowledge and a quick ability to tackle new problems by using available research tools to successfully remedy issues with little supervision. The most successful candidates will have done PC/Network support work for small business customers previously either on the side or as part of their duties for another company.

The responsibilities of the position may include:

• Provide remote and on-site PC, server, and network support to a growing list of clients
• Install, configure and maintain desktop, server and network appliance equipment
• Troubleshoot and solve PC, server, and network issues
• Manage backup schedules and rotations and ensure integrity of backups
• Configure basic features for customers on our FreeBSD based web servers
• Update knowledge base in order to provide continuity among other company personnel
• Maintain software configuration management as well as hardware inventories for accounts
• Become involved in the quoting process for new and existing clients
• Investigate new technologies for use internally and in client environments
• Handling of registration, transfer, maintenance, and DNS management for various domains
• Maintenance of the corporate network, telecommunications, desktop and server infrastructure
• Monitor internal and client services for any possible issues and provide issue resolution
• Support group sales efforts to expand the network consulting client list

• High school diploma, at least two years of secondary education preferred
• Must be able to work a full-time 40 hour work week which may include after hours support
• Exceptional computer and system administration skills on Microsoft based clients and servers
• Firm understanding of the configuration of basic networking components and peripherals
• Good verbal and written communication skills for interactions with customers on a daily basis
• Must be able to pass a Department of Defense background check to obtain a security clearance
• Must be a US citizen

Extra consideration given for the following:

• Previous experience as a system administrator or equivalent role
• Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation
• Expertise with MS SBS Server, MS Exchange, MS CRM, or BlackBerry Enterprise Server
• CompTIA Network+, MCSE certifications
• Understanding of the fundamentals of DNS, especially as related to mail servers
• Familiarity with Linux/Unix based operating systems and system administration
• Experience with phone wiring and phone switch installation / programming / maintenance

Technical Screening

Candidates displaying promising resumes will be invited to come to WingSwept�¢ï¿½ï¿½s offices for an in-depth technical assessment. The assessment will include multiple choice, fill in the blank and essay questions and takes an average of two hours to complete. Those candidates scoring exceptionally well on the screening test will be invited for an in person interview with WingSwept�¢ï¿½ï¿½s President and the Senior IT Consultant. During that interview a hands on test will be conducted to assess the candidates ability to quickly recall skills which listed on their resume.

Compensation

Salary will be determined based on the qualifications of the candidate. Salary histories and references are required. Benefits include competitive bonuses, paid time off, health insurance, 401(k) with matching contributions, short/long term disability, life/AD&D, corporate chaplain, and flexible work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.