IT Outsourcing vs. Internal Support

When a company elects to retain an outsourced firm over hiring internal, they are getting IT service that is focused on ensuring the IT needs are being addressed in the most efficient manner possible.

We are focused on the bigger picture, ensuring everything is looked after in a company's environment including what a business needs to grow, increase profits and the importance of the right technology solution.

One Person verses One Team:

When a business chooses to go internal, a $60,000 salary now buys the business only one person rather than a team of professionals offering experience and knowledge.

An outsourced IT partner is capable of providing full time coverage. Now vacations, illness, and other absences are not an impact on your technology support.

Time:

When a company hires their own IT staff, now the challenges around vacation scheduling, training and time off from illness impacts the company. IT partners can provide around the clock monitoring and coverage throughout the entire term of the contract.

Hidden Additional Costs:

The costs associated with training can rise rapidly, when you have a trusted IT partner, training is no longer the company's challenge.

The IT partner ensures that the skills of their team are up to date. Combine this with costs associated with procurement of equipment that include SmartPhones, laptops and other supplies can quickly add up and then there is the added payroll expenses associated with healthcare, payroll and others logistical items.

Knowledge:

When a company turns to hiring their own staff, the experience often is not available to them, and they are stuck with just a single person or a very small team with limited expertise.

Other Possible Challenges with Internal IT Staff:

IT technicians always like to be challenged even the ones that you hire. What happens at the average company when the challenges stop occurring? Boredom is disastrous and can lead to leaving to seek new challenges, suggesting unnecessary new technology, or accessing private information.

Other Benefits to Outsourcing IT:

Access of vendor relations, IT budgeting, network monitoring, proactive IT services, knowledge base management, and disaster recovery planning.

WingSwept's Information Technology Blog

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